Service & Support
How can we help you?
- Direct contactBy email & phone
- Help getting startedSetup & integration
- Step by stepGuides & examples
- Service statusMaintenance & incidents
System status
Is there a known issue? Check the current status of our infrastructure here.
Check statusPhone & email
Tell us what you need. We can help with technical questions and explain what our services offer.
Customer service
office@sync-motion.com
General support requests
Mon.–Fri.8am–5pm
- Managed services
- Sales
- Billing
- Cloud
Read up. Move forward.
Our guides show you step by step how to set up our cloud services and connect your systems.
Browse guidesFAQ
Any questions?
Where do I report an issue?
Email us at office@sync-motion.com or use the contact form below. Tell us which service is affected and briefly describe what is not working.
What information do you need in a support request?
Include the affected service, the error message and when the problem started. Let us know about any changes you made beforehand. Please do not include passwords, API keys or other credentials.
Can you help with setup and integration?
Yes. We help you set up our cloud services and connect your systems. Tell us which service you want to use and what you need to connect. We agree on the scope and effort with you before starting.
When is support available?
You can reach us Monday to Friday, 8am to 5pm Austrian local time. You can send us an email at any time. If you have agreed different service hours with us, those apply.
Where can I see current maintenance and outages?
Use the System status link above to open our status page. It shows maintenance and incidents for the services listed there. If your issue is not reported there, please contact us.